Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs a second look, or want to suggest a topic we have not covered yet, this page tells you how to reach us and what to expect when you do.
How to Reach the Team
Email is the best way to contact us. Every message is read by a real person, and we aim to respond within two working days. Please write to us at [email protected].
To help us get back to you faster, a little context goes a long way. Let us know upfront what your message is about — a correction, a question about our methodology, a partnership enquiry, or something else entirely — and we can route it to the right person straight away.
What You Can Write to Us About
We welcome messages from all kinds of readers. Here are the most common reasons people get in touch:
- Questions about our reviews — If you want to know more about how we assess a casino, what our editorial ratings mean, or why a particular site is ranked where it is, ask away.
- Corrections and accuracy flags — Our reviews cover fast-moving details like bonus terms, wagering requirements and payment methods. If something looks out of date or inaccurate, we want to know. We take accuracy seriously and will investigate promptly.
- Content suggestions — Is there a topic — pokies volatility, PayID withdrawals, live dealer game ranges — that you think we should cover in more depth? Reader input genuinely shapes what we work on next.
- Partnership and commercial enquiries — If you represent a casino operator or a related organisation and would like to discuss how we work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties with gambling, please say so in your message and we will point you towards the right Australian support services, including Gambling Help Online (1800 858 858), which is free, confidential and available around the clock.
What Happens After You Send a Message
When your email arrives it is reviewed by a member of our editorial team — not an automated filter. We do not send templated non-answers. You will hear from someone who has actually read what you wrote.
Our standard response window is two working days. During busier periods it may stretch a little longer, but we will always follow up. If your query is time-sensitive, say so in the subject line and we will prioritise accordingly.
A Note on How We Work
Online Casinos Australia is an independent comparison site. We research and review offshore casino operators available to Australian players, covering everything from licensing jurisdictions and game libraries to AUD payment options and mobile compatibility. Our editorial ratings reflect that research — they are not purchased, and no operator can pay to improve their position.
If something we have published has influenced a decision you made — for better or worse — we want to hear about it. Reader feedback is one of the most direct ways we keep our content honest and genuinely useful.
You can also explore our detailed casino comparisons and bonus breakdowns across the rest of the site to help you make a more informed choice before signing up anywhere.