Our aim is to get your orders to you as quickly as possible. You'll find information on cost, estimated time of delivery, tracking your delivery, and more.
We’re all for balance and family at The Clean Collective, so our warehouse will be closed on the below upcoming NSW Public Holidays. Orders placed before 2pm on the day prior to the holiday will be dispatched that day, otherwise, it will be packed the business day.
Charlie, Georgia and Charli will be keeping an eye on your enquiries on the public holidays, however, the rest of the team will also be taking a well-earned break.
- Friday April 19 (Good Friday)
- Monday April 22 (Easter Monday)
- Thursday April 25 (ANZAC Day)
COST OF DELIVERY
Free Shipping - Australia and New Zealand
Shipping is free for Clean Ninja VIPs (see The CLEANBeings Loyalty Program for more details) and for all orders over AU$75 being posted to an Australian or New Zealand address. For purchases less than AU$75, shipping is charged at a flat rate of $9.95 for standard post or in Australia there is an option of Australia Post's express post service for $14.95.
International shipping - anywhere outside Australia and New Zealand
International shipping costs are calculated at the checkout.
- We cannot ship our natural cleaning product range outside Australia and New Zealand at this time. If you checkout with these items in your cart, we will contact you to arrange a refund
- International orders may be subject to import duties, taxes and charges that we have no control over and are not included in the shipping cost. These charges are the buyer's responsibility and we encourage you to check with the customs office in the destination country to determine what these additional costs will be before proceeding with a purchase.
TIME OF DELIVERY
Australia - standard shipping
We do our best to pack and send orders ASAP. Once with the courier, estimated delivery times for standard shipping order are:
- Sydney, Melbourne, Brisbane: 1—3 business days
- Adelaide: 2—4 business days
- Perth, Tasmania: 5—7 business days
- Regional hubs (e.g. Wollongong, Gold Coast, Geelong): 2—4 business days (please note, orders to remote regional areas can take longer)
Australia - express shipping
If you choose the ‘Express Post’ option (available for orders to Australian residential or business addresses), we will book an overnight courier or Australia Post Express Post service, whichever has the best chance of getting your parcel to you the next business day. This is charged at a flat rate of $14.95. Unfortunately, this does not guarantee next day delivery.
TRACKING YOUR DELIVERY
When your package leaves our warehouse, you'll receive an email with a timeline for your order's journey. It will also contain contact details for the carrier and a tracking number, so that you can contact them directly should you want to make any other enquiries.
RECEIVING YOUR DELIVERY
Authority to leave
Providing a signature on delivery is a great way of ensuring your parcel is received by the right person. However, if you are out and there is a secure place your parcel can wait for you, you can provide ‘authority to leave’ by detailing this in the 'delivery instructions' box in your cart.
If you have requested ‘authority to leave’ and your item was still not left, the delivery driver may have deemed it unsafe to leave your item. In this instance you will receive an email with instructions on how to collect your parcel or schedule a re-delivery. For more information please see our Business Terms.
If your delivery driver failed to reach you whilst attempting to deliver your parcel, you will be notified via email and/or SMS. The message contains important instructions about how to collect your parcel or schedule a re-delivery to a location or time that suits you.
Didn't get an email? The fastest way to arrange a re-delivery, or to identify where to collect your item from, is to call the carrier directly and quote your parcel's ID number.
DELIVERY (CLAUSE 4)
4.1 We aim to deliver Products to you at the place of delivery requested by you within the time indicated by us at the time of your Order, but any delivery times we provide are an estimate only. We usually dispatch your Order within one Business Day of the Order being received by us.
4.2 We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
4.3 You may grant us an ‘authority to leave’ when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge’s desk, or as per your instructions – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfers to you on delivery.
4.4 By ordering a Product to an address you are indicating that you will be able to receive a delivery there within a reasonable time frame. If you are not able to receive a delivery, the couriers may provide instructions on re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or
(b) no longer make the Product available for delivery or collection and notify you that we are cancelling the applicable Order, in which case we will refund to you, your credit or debit card company or other payment method as applicable any money paid to us, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for above).
4.5 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
4.6 Unless otherwise specified by you, all risk in the Product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.
4.7 You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.