My Cart

Close

Save our oceans!

We match every dollar to help remove 6 pieces of plastic pollution

DONATE $1 

Returns

Firstly, we apologise for any inconvenience or disappointment caused. If you've received a faulty product, would like to exchange or a return product for any reason, please email details to orders@thecleancollective.com.au within seven days.

  Return Order Information - The Clean Collective

You'll find further detail in our terms and conditions below.

  

BUSINESS TERMS:
FAULTY PRODUCT RETURNS (CLAUSE 6)

6.1 We aim to provide you with Products of the highest standard and quality. If you have received a Product with a defect, please contact our Customer Service Team by emailing orders@thecleancollective.com within seven days of receipt so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.

6.2 If the Product is confirmed to have a defect, we will replace the Product or refund the price of the Product to your original payment method at your request. If the Product is found not to have a defect or deemed out of warranty, we will ship the Product back to you.

6.3 It does not constitute a defect, if in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

6.4 We will not be able to refund any delivery fees that you have paid at purchase to have the Product shipped to you, unless the Product is faulty.

 

BUSINESS TERMS:
OTHER RETURNS (CLAUSE 7)

7.1 In addition to your rights in relation to faulty Products in clauses 5 and 6, if you are unhappy with any Product, please contact our Customer Service Team by emailing orders@thecleancollective.com within seven days of receipt so we can help resolve the problem as swiftly as possible.

7.2 We will not be able to refund any delivery fees that you have paid at purchase to have the Product shipped to you, unless the Product is faulty.

7.3 Nothing in this clause is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law.


Hello You!

Join our mailing list