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Product Info - Shipping & Returns



We’re all for balance and family at The Clean Collective, so our warehouse will be closed on the below upcoming NSW Public Holidays. Orders placed before 2pm on the day prior to the holiday will be dispatched that day, otherwise, it will be packed the business day.

Charlie, Georgia and Charli will be keeping an eye on your enquiries on the public holidays, however, the rest of the team will also be taking a well-earned break.

  • Friday April 19 (Good Friday)
  • Monday April 22 (Easter Monday)
  • Thursday April 25 (ANZAC Day)


Free Shipping

Shipping is free for Clean Ninja VIPs (see The CLEANBeings Loyalty Program for more details) and for all orders over AU$75 being posted to an Australian address.

For domestic purchases less than AU$75, shipping is charged at a flat rate of $9.95 for standard post or $14.95 for Australia Post's express post service. 


International shipping costs are calculated at the checkout.

Important notes:

  • We cannot ship our natural cleaning product range outside Australia and New Zealand at this time. If you checkout with these items in your cart, we will contact you to arrange a refund
  • International orders may be subject to import duties, taxes and charges that we have no control over and are not included in the shipping cost. These charges are the buyer's responsibility and we encourage you to check with the customs office in the destination country to determine what these additional costs will be before proceeding with a purchase.



For returns or faulty items – please email details to within 7 days and we will arrange a replacement or walk you through the returns process.

More info can be found in our FAQs. 

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